Privacy Policy

Who we are

Upperack is the operating name of 102147155 Saskatchewan Ltd.

We provide custom apparel and related services to customers across Canada.

What we collect

When you contact us or place an order, we may collect information such as:

• Your name, email address, and phone number
• Your billing and shipping address
• Your business or organization name
• Order details and order history
• Logos, photos, designs, and other files you send us

Our website may also collect basic technical information such as your IP address, browser, device type, pages visited, and how long you spend on the site.

We do not store your full payment card details. Stripe handles payment card information directly.

How we use your information

We use your information to:

• Prepare quotes and complete your orders
• Review the files you send us
• Contact you about questions, approvals, and updates
• Ship your order
• Keep records we need for legal, tax, and accounting purposes
• Improve our website and services
• Send updates or marketing messages when you have agreed to receive them

Your consent

When you contact us, send an order request, or place an order, you agree that we may use your information for the reasons explained on this page.

You can withdraw your consent for optional uses at any time by emailing services@upperack.ca.

We may still need to keep or use some information to complete an active order or meet legal requirements.

Who we share information with

We do not sell your personal information.

We may share information with companies that help us provide our services, including:

• Shipping companies such as Canada Post or Purolator
• Stripe for payments
• WordPress, Formidable Forms, hosting, and email services
• Google Analytics, where enabled
• Government or legal authorities when required by law

Some service providers may process or store information outside Canada. If that happens, the information may be subject to the laws of that country.

How we protect your information

We use reasonable safeguards to protect personal information, including secure website connections and restricted access.

No online system can be completely secure, so we cannot promise absolute security.

How long we keep information

We keep information only as long as we need it for business or legal reasons.

• Order and invoice records: generally 7 years
• Project files and designs: generally 2 years after the last activity, unless we keep them for reorders
• Marketing contacts: until you unsubscribe
• Website analytics: according to the settings used by our analytics provider

Your choices

You may ask us to:

• Tell you what personal information we have about you
• Correct information that is wrong or incomplete
• Stop optional uses of your information
• Delete information when the law allows us to do so

To make a request, email services@upperack.ca.

Cookies

We use cookies and similar tools on our website.

See our Cookies page for more information.

Children

Our services are not directed to people under 18.

If you believe a child has sent us personal information, please contact us so we can review and remove it where appropriate.

Changes to this policy

We may update this policy when our services, website, or privacy practices change.

The current version will always be posted on this page.

Questions?

For privacy questions or requests, email our Privacy Officer at services@upperack.ca.