Our commitment

102147155 Saskatchewan Ltd. operating as Upperack is committed to providing an accessible online experience for all users, including people with disabilities. We work to meet our obligations under the federal Accessible Canada Act and The Accessible Saskatchewan Act, and we follow widely accepted international guidelines for web accessibility.

Standards we follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). Our site is designed with the following in mind:

• Sufficient colour contrast between text and background
• Full keyboard navigation, with visible focus indicators
• Alternative text on images that convey meaning
• Semantic, structured HTML for screen readers
• Respect for browser-level reduced-motion preferences
• Resizable text without loss of content or function
• Plain-language writing wherever reasonably possible

Known limitations

We work continuously to improve accessibility, and some areas of our site may not yet meet our standards:

• Third-party embedded content (such as form builders or payment widgets) whose accessibility is partly outside our control
• Older content uploaded before our current standards were adopted
• Some non-decorative images may lack ideal alternative text; we are actively updating these

If you encounter a barrier we have not identified, we want to hear from you.

Feedback and assistance

If you experience difficulty using upperack.ca, or if you need information from this site provided in a different format, please contact us. We aim to acknowledge your message within seven (7) business days and to resolve issues as quickly as reasonably possible.

Email: services@upperack.ca
Subject line: “Accessibility”

When contacting us, please describe the barrier, the page where you encountered it, and the device, browser, or assistive technology you were using if known. This helps us reproduce and resolve the issue.

Alternative formats

We can provide information from this site in alternative formats on request, including large print, plain text, or other reasonable accommodations. Contact us to arrange.

Ongoing improvement

Accessibility is not a one-time project. We test our work regularly, train our team on accessible practices, and update this statement as our site evolves and as new standards come into effect.

Contact

102147155 Saskatchewan Ltd. (operating as Upperack)
101-733 Broadway Avenue, Saskatoon. SK S7N1B3
Email: services@upperack.ca